Returns
Thirty days, no restocking fee, no argument about whether you "really" needed it. There's one exception, and it's about cable.
Note to Gavin: this is a starting template, not legal advice. Read it through, adjust anything that doesn't match how you'll actually operate, and have it reviewed once orders are coming in regularly.
What comes back
Anything unopened and unused, within 30 days of delivery, for a full refund of the item price. Switches, access points, tools, connectors still in their packaging — send them back and you get your money.
What doesn't
Cable that's been cut, and connectors that have been crimped or punched down. Once a 500-foot spool has 80 feet off it, nobody can resell it — not us, not our distributor, not the manufacturer. The same goes for a keystone jack you've terminated or an RJ45 plug you've crimped.
We'd rather tell you this plainly up front than discover it together during a refund conversation.
A few items from our distributor are also marked non-returnable at the source. Where that applies to something you're buying, it says so on the product.
If it arrives broken or wrong
Different situation entirely, and always covered. If something shows up defective, damaged in transit, or isn't what you ordered, email us within 30 days and we'll replace it or refund it — including the shipping, both directions. That applies to cable and terminations too. Manufacturer warranties on networking hardware typically run one to several years beyond that; we'll help you file one.
How to start a return
Email support@nodesupply.io with your order number and what you're sending back. We'll reply with where to ship it. Don't send anything before you hear from us — packages without a return reference are hard to match to an order.
Refunds go back to your original payment method once the item arrives and we've looked at it, usually within a few business days.
Who pays return shipping
You do, for a change of mind. We do, when the item is defective, damaged, or we sent the wrong thing.
A practical suggestion
If you're unsure a bundle fits your situation, ask before you buy. Describe your space and what you're connecting to hello@nodesupply.io, and we'll tell you honestly — including when the answer is that you don't need a bundle. That's a better outcome for both of us than a return.